Customer Reviews & Stories

Hands down some of the best service I’ve ever received from any industry. Plus my car came out great!!! They go the extra mile to satisfy their customers. Overjoyed with my Turner’s experience.

— Google User Review

Great service. Communicated well after I totalled my car.

— Google User Review

I am so impressed! We took our Camry to Turner's this past Monday and it was done yesterday! The professionalism, detail, and respect that comes from this shop is one of a kind!!! The front of my car was destroyed from a tow hitch, it looked absolutely TERRIBLE!!! Turner's made my car literally look brand new! We can't thank you guys enough for being absolutely amazing!!!! Matt, Missy, & Michelle all are truly incredible! They are so knowledgeable and just great all around!! Thank you guys so much!!!!! �

— Facebook User Review

Excellent customer service, smiling, friendly faces, and Michelle kept us up do date on the progress of our vehicle. Michelle and Eddie went above and beyond to take care of us and we are thrilled with the work done on our vehicle! We highly recommend Turner's!!

— Facebook User Review

I have mixed feelings about my experience at Turner's.. I have heard several positive things about Turner's, so I wanted to support this local business. For the most part, the staff treated me courteously. All of my questions were answered about my vehicle's repair. The repair time was completed in a timely manner. Prior to picking my car up, I checked out the paint color and realized the front half of the car did not match the back half of the car (shocked and upset is an understatement). I was not satisfied with the quality of my repair. I reached out to Matt initially and his concern was, "who is paying for this"? I felt as if as I had to fight to get my car one color, and that should not have been the case at all.. After contacting my adjuster, he decided it was up to the shop to make this right. I then immediately went back to the shop and spoke to Michelle who addressed my concern immediately (THANK GOD)! They ended up blending the paint so it wasn't quite as noticeable. In the end, it looked MUCH BETTER. The work was finished very quickly. If Michelle had not stepped in, I feel as if my concern would not of been addressed as quickly as what it did. Thank you Turner's for fixing the paint issue! I would definitely give you guys 5 stars had there not been an issue with the paint.

— Google User Review

We just took our truck to Turners for an Insurance repair. The staff was awesome. Kind, courteous and professional. The work is beautiful and was completed super quick! We will definitely be using Turners again! Thank you for incredible customer service and work!!

— Facebook User Review

Wonderful people, care about their customers and are not out to take advantage of every situation

— Facebook User Review

We are so pleased with the skill and quality of work done to our vehicle . Also the communication with us during this time was excellent.. Thank you so much for a job well done !

— Facebook User Review

These guys helped us out of a tough situation when we crashed the back of our truck and couldn't open the tailgate. We tow a 5th wheel so we were immobilized. They got it done on the spot and didn't charge us. Great service. Thanks, guys!

— Google User Review

Wow!! What courteous, prompt, professional service! Your business is amazing!! Thank you for fixing my boo-boo!

Luray is fortunate to have you...and so am I!

— Facebook User Review

I hit a deer shortly before the bad storm and they worked hard to get my vehicle back to me before the snow hit... thanks for thinking of your customers!

— Facebook User Review

What a great experience!! Of course its never fun when a deer wipes out the side of your truck. But the good thing that came out of it was finding Turners. Friendly fast service with a home town touch, and now my truck looks better than it did before the deer. And thank you again Michelle for the goodie bag. The local honey is delicious!!!!!

— Yelp User Review

Wonderful shop and great people

— Facebook User Review

Amazing work my 2nd visit they are a wonderful people give them a 110 percent with all they do so very accurate on there work they do thanks Turners Auto body God bless you all

— Facebook User Review

Excellent service and very professional, in a timely manner. Would recommend them!!

— Facebook User Review

Took care of what the Ford dealership couldn't. Great work.

— Facebook User Review

They offer a detailing service they do a great job.

— Google User Review

If you need your vehicle fixed you have to come see Turners. I just got my car back and they did an excellent job and beyond nice. Support local businesses and see them.

— Facebook User Review

Wanted to take a moment and thank them for their help this past Friday. Our daughter had gotten sick in the car on our trek from DC to Luray. They closed at 5:00 PM, but stayed open later that evening to get our car cleaned up properly. Huge shout out to Kevin, for dealing with that mess, and allowing us the opportunity to not have to purchase a replacement car seat! Thank you, again, and appreciate everything you all did for us.

— Yelp User Review

Always had Great work from theses guys!

— Google User Review

Superior customer service, excellent attention to detail, phenomenal communication before, during and after service is provided, warm friendly staff.

For anyone traveling through Luray who find themselves in a situation you need autobody repairs done, you will not be disappointed.

These folks offer world class service with the small town personal touch!

— Google User Review

Excellent work and service!!! It was a pleasurable experience - the repairs to my car were done faster than expected - they walked me through the entire process with my insurance company. When we picked the car up - it was cleaner than expected and the Turner Body Shop team made the close-out process easy. THANK YOU Turner's Body Shop!!

— Google User Review

Excellent service! You can't even tell anything was wrong with my car!

— Facebook User Review

People that work there are very friendly. They do a good job on your vehicle

— Google User Review

I had Turners work on two vehicles (Jeep / Mercedes) at the same time. The office and repair staff took a personal interest in dealing with adjusters from two different insurance companies. The repair work was pristine and guaranteed for the life of the vehicles. I could not have asked for a more pleasurable experience. They treat you like family and keep you informed each step of the way. 5 Star rating is not high enough. I give you a 10 !!!!!!!!!!!!!!!!!!!!!!!!!!!!

— Google User Review

I was impressed with the turn around time the quality of the work.

— Facebook User Review

Turner's team consistently does professional work and delivers in a friendly manner. I highly recommend them...

— Google User Review

I been meaning to write this for a while and it's something I never do, but felt needed to be done in this situation. I hit a raccoon that seemed to be the size of a zebra at the time,....demolished my entire front bumper and knocked the front end out of line in a car I had just gotten a few months before. Took it to Turners and from the start knew it was in good hands but had no idea how much. Even sitting inside going over what need to be done was a pleasure just talking with them. I went to pick it up a few days later and actually had to look twice to make sure it was mine. It was like show room brand new,...the front end really looked immaculate!!! It had even been washed (it was pretty dirty inside and out when I took it there) and vacuumed out inside...I was so blown away standing there looking at it. There was even a thankyou bag on the seat with all kindsa cool stuff inside! I felt like I was taken care of above and beyond-way beyond, with Turners. I will NEVER go anywhere else if I need something like this done again and I am happy Turners is in my home town. When I drove my car outta there it just made me proud to pull out on main street. Thank you Turner's...you guys are AWESOME!

— Google User Review

These folks can turn a mangled mess into a showroom stopper. No one wants to have to go through the process of having damage fixed on their vehicle, especially when it is practically new.

My experience with Turner's was smooth and the results were fantastic! My new vehicle... turned mangled... ended up like the new car that I just recently purchased. The inside of the car was found cleaner than when they received it.

Throughout the process, Turner's kept me informed of the status of my vehicle and they the turn around time was extremely reasonable.

If you ever find yourself needing an autobody repair, there is no doubt in my mind Turner's is the ONLY choice in the surrounding area.

— Yelp User Review

Turner's always does an amazing job! They are top notch in both quality of work and customer service!!

— Google User Review

I have always used Turner's Body Shop. They are always 100% top notch! Friendly, helpful and superior work! I would recommend these guys to anyone!!

— Google User Review

I have used Turner's 3 times...all 3 times have been great!! The service is excellent; the work is of the highest quality; the speed of repairs is to be recommended. I give the over-all experience each time full stars!

— Google User Review

I was in a car accident in Ammisville on November the 3rd. The lady who hit me, her insurance was trying to get me to take it to a different place to get it fixed. I chose to have my car taken to Turner's since I live in Luray. I could not be more happier than my decision. I will not go into to much detail, but Turner's did something for me that I am forever greatful for! I had just bought my 2015 Chevy Cruze and the other insurance company wanted to put aftermarket parts on it and Turners called and had that taken Care of! My car looks brand new again. They are VERY polite! Michelle kept me updated via text with everything including pictures. They had my brand new car looking brand new again in 3 days. I would recommend Turner's to anyone. Thank you all so much for kindness!!

— Yelp User Review

Nice people who do great work.

— Google User Review

Very friendly and helpful. I'll definitely go back.

— Google User Review

Got my car back in great shape and in a very timely manner.

— Facebook User Review

They fixed my car in a timely fashion and sent me text messages with pictures through the whole process! Matt and Michelle are absolutely amazing in the office best customer service possible! anddddd I even got fresh bread from the bakery in my car when it was complete!

— Yelp User Review

Very professional care

— Google User Review